How to Choose the Right Managed IT Pack for Your SME
Guides · By Equipa ONEGEST ·
Choosing a managed IT pack should depend on user count, security needs, and backup reliance. Compare our fixed-price plans.
Choosing a managed IT pack should not be about guessing the most expensive option or settling for the cheapest bare-minimum service. Instead, it comes down to three simple metrics: how many team members need professional email and cloud tools, how many workstations require active security protection, and what a single hour of downtime would cost your business if a system failure occurs.
How many employees need cloud productivity and secure email?
Your team size and daily workflows dictate the foundation of your IT setup. For micro-businesses and small teams, the Essencial PME pack (169€/month plus a 250€ onboarding fee) supports up to 5 professional email boxes and 5 workstations with EDR endpoint protection. It is designed for companies that need to secure their domain, DNS, and baseline infrastructure without managing multiple vendors. If your employees rely heavily on collaboration suites like Microsoft 365 or Google Workspace, stepping up to the Produtividade Cloud pack (259€/month plus a 450€ onboarding fee) provides cloud licensing management along with dedicated SaaS cloud backups for your emails, shared drives, and documents.
What are your data recovery and business continuity needs?
Many business owners mistakenly assume that storing files in the cloud means they are automatically protected against accidental deletion, ransomware, or syncing errors. In reality, cloud providers protect their infrastructure, but recovering lost or corrupted corporate data is your responsibility. The Produtividade Cloud pack includes a full year of cloud backup retention alongside local storage, ensuring that a human error or cyber incident does not halt operations. For comprehensive data resilience, having managed backups ensures your business meets compliance demands and recovers quickly without losing critical history.
When should your SME upgrade to advanced security and ERP management?
As businesses grow, operational complexity increases. Managing separate software tools for invoicing, inventory, and customer relationships often leads to fragmented data. When your organization requires robust network perimeter security—such as business-grade firewalls with VPN access for remote workers—or when you want unified management of your cloud ERP software, the Gestão Total pack (499€/month plus a 750€ onboarding fee) is the ideal solution. It combines advanced cybersecurity with ERP administration and priority support response times under a 12x5 SLA framework.
How do you change packs if your business grows?
Your IT requirements will naturally evolve as you hire new staff, open new offices, or introduce more digital processes. ONEGEST makes scaling straightforward: you can upgrade or adjust your monthly pack at any time, with the changes taking effect in the following month. Because all services—from cybersecurity and business networks to backups—are bundled under a single predictable monthly fee, you never have to waste time coordinating between separate telecommunications, hardware, and software vendors.
Frequently asked questions
Can I change my IT pack later if my company grows?
Yes. You can switch between packs at any time. The change takes effect in the following month, allowing your IT infrastructure to scale smoothly alongside your team.
What is included in the one-time onboarding fee?
The onboarding fee covers the initial technical setup, configuration of your chosen services, security baselines, and data migration planning. It is charged only once on your first invoice.
Do I need to sign a long-term contract?
Our standard pricing is structured around a 12-month commitment. However, options without a fidelity period are available with a minor price adjustment if required.
To explore all available plans in detail, visit our pricing and packs page. Ready to discuss your company's specific needs? Schedule a free 20-minute diagnostic session with our technical team today.