IT Support & Outsourcing
Guaranteed response, in writing.
Support contracts with response times set out in the contract — not a vague promise to “look at it tomorrow”.
IT Support & Outsourcing gives your business a permanent technical point of contact, with an initial response time guaranteed in writing — not just promised.
What's included
- 8x5 Standard: initial response within 8 business hours, 2 hours of support included
- 12x5 Priority: initial response within 4 business hours, 4 hours of support included
- 24x7 Critical (optional): P1 incidents answered within 1 hour, including out of hours and weekends
- Support requests by ticket (website and chat), with a history per company
- Monthly report on the state of your systems
Who it's for
Any SME without an in-house IT department — from the lowest urgency level (Standard) to businesses that cannot stop out of hours (Critical, e.g. e-commerce, healthcare, continuous production).
Already included in a plan?
8x5 Standard is included in SME Essentials and Cloud Productivity; 12x5 Priority in Total Management.
See Plans & Pricing →Reference prices
| Service | Price | Details |
|---|---|---|
| 8x5 Standard contract | €89/month | 2h included; response ≤8 business hours; extra hour €45 |
| 12x5 Priority contract | €179/month | 4h included; response ≤4 business hours; extra hour €55 |
| 24x7 Critical add-on | +€199/month | on top of the base tier; P1 within 1h, 24x7 |
Frequently asked questions
Want to know if this service is right for your business?
Book a free 20-minute assessment — no commitment.