ONEGEST
Support

Open a support request

For ONEGEST customers. Enter your company tax ID and describe the problem — you'll get a reference by email and can follow the resolution online.

New ticket

Portuguese NIF, Spanish NIF/CIF or another EU VAT number.

How it works

  1. 1Open the ticket here or in the website chat, with your company tax ID.
  2. 2You get the reference by email and our team is notified.
  3. 3Follow the status and reply to us from the same link until it's resolved.

Response times

  • 8x5 Standard — within 8 business hours
  • 12x5 Priority — within 4 business hours
  • 24x7 Critical — P1 incidents within 1h

Is it urgent?

If your business has stopped, open the ticket with Urgent priority and call us too:

+351 965853634