AI Transparency (AI Act)

1. Framework

Regulation (EU) 2024/1689 (the "AI Act"), which enters into application in stages between 2024 and 2027, lays down harmonised rules for the development, placing on the market and use of artificial intelligence (AI) systems in the European Union, including transparency obligations towards end users. This page explains clearly where and how artificial intelligence is present in ONEGEST's services.

2. Where AI is present in our services

• Business management software (ERP) and CRM: the software we implement and manage for clients (for example, Cegid PHC GO) includes artificial intelligence features provided by its manufacturer (for example, categorisation suggestions, detection of anomalies in entries, or forecasts based on historical data). These features are the responsibility of the manufacturer as provider of the AI system; ONEGEST acts as implementer and configuration manager, not as producer of the underlying AI system.
• Site virtual assistant: the Site chat answers questions about our services using predefined answers and, when enabled, a generative AI model. The answers are for information only and do not replace a commercial proposal; you can always ask to speak to a person.
• Internal productivity tools: ONEGEST may use generative artificial intelligence assistants (e.g. for drafting, analysis or internal support) as a working tool for its team. This use is internal and does not, in itself, replace commercial or technical decisions that directly affect the client without human review.
• Threat detection (EDR/Cybersecurity): the EDR (endpoint detection and response) solutions used in Advanced Cybersecurity employ behaviour-based detection models, provided by managed security partners, to identify suspicious activity on protected devices.

3. What ONEGEST does not do

ONEGEST does not develop its own artificial intelligence systems for sale to third parties, nor does it use AI systems to make, in an automated way and without human intervention, decisions with legal or similarly significant effects on its clients or its clients' customers (in accordance with Article 22 GDPR). Based on our current analysis, none of the AI systems mentioned on this page falls within the "unacceptable risk" or "high risk" categories defined in the AI Act.

4. Transparency commitment

Should ONEGEST begin to use, directly or indirectly (through a partner), an AI system classified as high-risk under the AI Act in providing a service to a client, it undertakes to inform the client before such use, stating the purpose of the system and the applicable safeguards.

5. AI-generated content

Where content published by ONEGEST (for example, on this Site) has been produced wholly or partly with the help of generative AI tools, it is always reviewed before publication by a person, who takes editorial responsibility.

6. Updates

The AI Act enters into application in stages and its practical application will continue to be clarified through European Commission guidance in the coming years. This page will be updated as those obligations become applicable to ONEGEST's services.

7. Contact

For any question about the use of artificial intelligence in our services, write to us at info@onegest.com.